We actively seek to recruit bright individuals across our regions.

Senior Customer Support Specialist
Location: Paris, France

Job type: Full-time

Career level: Senior

Education bachelor’s degree

Category: Support

 

Job description:

HedgeGuard is searching for an experienced client support specialist to strengthen our support team in Paris. The right candidate will have a strong experience in client support and in Asset Management whilst excellent organizational, leadership, interpersonal, and technical skills are essential. This is a rare opportunity to join a fast growing FinTech company.

 

HedgeGuard is a service and software provider for the financial industry, headquartered in Paris with offices in London & Beirut. HedgeGuard offers a suite of solutions for asset managers, hedge funds, and family offices which include front office portfolio management, order and execution management, risk reporting and attribution/performance reporting. These services are offered with real-time support which is integrated into HedgeGuard’s software solutions.

 

Job responsibilities:

  • Proactively resolve day-to-day client queries
  • Assist the project team for the implementation of new client on-boarding
  • Participate in the continuous improvement of the client experience
  • Aim to increase client satisfaction

 

Job requirements:

  • 5-7 years prior experience in the Financial sector, ideally in a financial software company
  • 3-4 years prior role experience
  • Strong analytical and problem-solving skills
  • Experience interacting with clients on-site & off-site
  • Demonstrated ability to meet deliverables and improve processes
  • Excellent time and task management abilities
  • Strong commitment to quality control and high attention to detail
  • Excellent interpersonal skills and a proven ability to work on teams
  • Business-level English verbal and written communication skills

To submit your resume for this job: jobs@hedgeguard.com

 

Middle-Officer, Financial Services, Beirut

HedgeGuard is a service and software provider for the financial industry. HedgeGuard offers a suite of solutions for asset managers, hedge funds and family offices which include portfolio management, order and execution management, risk reporting, as well as performance and attribution reporting. All of these services are offered with real-time support which is integrated in HedgeGuard’s software solutions.
For funds having subscribed to HedgeGuard software and requiring a cost-efficient and reliable solution for Middle-Office, HedgeGuard decided to offer an outsourcing service. To support the development of this service, HedgeGuard recruits a Middle-Officer.

Job Description Overview:
As a member of the team, the person will be in charge of the management of Middle-Office tasks on a daily basis for its clients.
HedgeGuard’s team is staffed with trained experienced professionals who work in Middle Office every day and are intimately familiar with HedgeGuard software. This allows HedgeGuard to provide a high level of support and gives fund managers a feeling of proximity with our Middle-Office team as if they were in front of them.

Responsibilities:
The candidate will use HedgeGuard’s software to establish work flows and execute the Middle Office tasks. Please see below a list of responsibilities:
• Perform Middle-Office tasks: trade management, corporate actions and FX impact monitoring, cash balance management, margin call and collateral management, NAV approval
• Document Middle Office processes (procedures)
• Ensure the proper conduct of the activity
• Send daily reports to clients and response to client queries on NAV validation
• Active participation in process improvements of HedgeGuard Middle Office service
• Validation of new features of the software for Middle Office service

Skills required:
• At least 3 years university education.
• 1 to 3 years of experience gained in the finance industry working for a software vendor, consultancy or in an asset management company on Middle Office, Back Office, Compliance or Accounting activity
• Hands-on experience on all asset classes
• Client service oriented
• Highly motivated, meticulous and hardworking.
• Fluent in French and English

To apply, send your CV and cover letter to the following email address: candidature@hedgeguard.com

HedgeGuard: Software editor

Industry: Finance

HedgeGuard Financial Software proposes a front to back complete solution for managing financial portfolios. The company offers a wide range of solutions covering the whole management process with real-time support from its clients, experts in Asset Management (Hedge Funds, Family Offices, etc.).

HedgeGuard has offices in France, England, and Lebanon.

This internship with a duration from 2 to 3 months is based in Paris within the Product Specialists team. The team is responsible for managing implementation projects for new clients, training and technical support.

Subject of the internship: Implementation of an e-learning platform

Objectives: Conduct a feasibility study and provide our clients (and internal teams) with a robust agile e-learning training platform

Key milestones:

• Collecting end-users & trainers needs

• Market analysis and benchmarking of existing LMS (Learning Management System) solutions

• Choice and implementation of a solution

• Writing documentation and training content providers

Required skills: Technical profile (IT studies) or profile with strong technical skills (business school, communication) with ideally a first successful experience of an internship in the documentation/training sector. English required, financial knowledge would be a plus

To apply: jobs@hedgeguard.com